Ordering Information & Payments How do I shop at Ecodry clotheslines? Shopping at Ecodry clotheslines is safe, fun and easy. To add a product to the shopping cart enter the required number of units on the order page. The cart holds your product selection and allows you to update your product and recalculates order costs including delivery. Proceeding through the checkout When you’re ready to purchase click on the Checkout button at the bottom of the Shopping Cart, and follow the simple, secure checkout process. Here you will be asked for your details, the delivery address and your credit card/paypal information. You will then receive a confirmation page that asks you to confirm if your order details are correct. If you have made an error or wish to change details, you can re-start the process. When you confirm and place your order, you will receive a printable receipt with a unique order number and an email confirming your order. How safe are my credit card details? Your credit card details are automatically encrypted and sent securely over the internet. We do not share your details with anyone else. Our system automatically encrypts all your details using the latest 128-bit SSL encryption technology, so your details are safe and secure. You can tell it’s secure by the web address that starts with ‘https://’ and a small padlock displayed at the top of the browser window. Payment options Accepted Credit Cards. Ecodry clotheslines accept payment by credit card. We accept Visa and Mastercard. For each transaction, you make you will receive a printable receipt and a confirmation email of your order. Please note that this does not confirm our acceptance of your order in any way. For security reasons, each order is manually checked. Once your details and credit card information are verified and product availability is confirmed your order will be sent to you. If for some reason your payment details cannot be verified, we will advise you by email and ask if you wish to proceed with the order by re-submitting credit card details. Tax charges for Australian customers All prices are in Australian dollars [AUD] with GST included (If applicable). During the checkout process, the relevant GST charges will be clearly displayed in your order and your receipt. Cancelling an order We will accept cancellation if the order has not been sent. If your order has been processed, paid for and sent we will not accept cancellation but we’ll accept the goods back as a “return” – see our Returns Policy below. You can cancel an order by contacting us at orders@Ecodryclotheslines.com.au. Please include the order number in your communication.